Service Integration and Management
Seamless IT service delivery
As businesses increasingly rely on multiple service providers to meet their IT needs, managing these relationships effectively becomes crucial. OneAdvanced’s service integration offers a strategic approach to managing multiple suppliers, ensuring they drive efficiency and value.
50,000 end users supported
Unified service delivery for enhanced performance
Single Point of Accountability
The SIAM service provides a dedicated point of contact responsible for managing and overseeing the performance of all service providers. This centralised approach ensures clear communication, improved governance, and consistent alignment with business objectives, ultimately reducing complexity and enhancing service delivery.
Seamless Service Integration
This service enables seamless integration of all service providers into a unified delivery framework. With standardised processes, consistent interfaces, and clear governance models, it enhances collaboration and communication across the customers’ IT estate. This streamlined approach boosts efficiency and quality, ensuring disruption-free, frictionless end-to-end service delivery and continuous operational flow.
End-to-End Service Mapping and Operational Excellence
A service map is created, detailing all service components and their interdependencies, offering a holistic view of interactions across the organisation. This helps pinpoint improvement areas. The SIAM service upholds operational excellence by monitoring performance, leveraging best practices, and driving continuous improvements. This ensures optimal results, higher service levels, and ultimately customer satisfactio
How Service Integration and Management can help you
Aligned to the SIAM framework
OneAdvanced will act as the service integrator, building and managing solutions in-line with the SIAM framework. The SIAM framework is a structured approach to managing multiple service providers. It ensures effective coordination, collaboration, and integration of services for seamless service delivery.
Benefits of this feature
- Enhanced governance: ensuring that all providers adhere to defined processes, standards, and policies
- Streamlined operations: optimised coordination between providers enhances efficiency and faster resolution of issues
- Tailored solutions: we can tailor a solution to precisely meet your unique needs whilst ensuring alignment with best practice
Of the 86 vendors we considered, we saw OneAdvanced as sector experts. It was also a cultural fit for us in lots of different areas. For example, our previous vendor was very small, OneAdvanced is big enough to support us should problems arise.
Rob Bing, IT Service ManagerSt Andrews HealthcareWe are confident that OneAdvanced will play a critical role in the delivery of our digital transformation plans, which will significantly enhance both our internal working practices and our client service.
Nirupa Wikramanayake, Group CIOIrwin Mitchell
Trusted partnerships and certifications for your assurance
Sector-Specific IT Services
Why work with OneAdvanced?
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