As businesses increasingly rely on multiple service providers to meet their IT needs, managing these relationships effectively becomes crucial. OneAdvanced’s service integration offers a strategic approach to managing multiple suppliers, ensuring they drive efficiency and value.
The SIAM service provides a dedicated point of contact responsible for managing and overseeing the performance of all service providers. This centralised approach ensures clear communication, improved governance, and consistent alignment with business objectives, ultimately reducing complexity and enhancing service delivery.
This service enables seamless integration of all service providers into a unified delivery framework. With standardised processes, consistent interfaces, and clear governance models, it enhances collaboration and communication across the customers’ IT estate. This streamlined approach boosts efficiency and quality, ensuring disruption-free, frictionless end-to-end service delivery and continuous operational flow.
A service map is created, detailing all service components and their interdependencies, offering a holistic view of interactions across the organisation. This helps pinpoint improvement areas. The SIAM service upholds operational excellence by monitoring performance, leveraging best practices, and driving continuous improvements. This ensures optimal results, higher service levels, and ultimately customer satisfactio
OneAdvanced will act as the service integrator, building and managing solutions in-line with the SIAM framework. The SIAM framework is a structured approach to managing multiple service providers. It ensures effective coordination, collaboration, and integration of services for seamless service delivery.
Benefits of this feature
Of the 86 vendors we considered, we saw OneAdvanced as sector experts. It was also a cultural fit for us in lots of different areas. For example, our previous vendor was very small, OneAdvanced is big enough to support us should problems arise.
We are confident that OneAdvanced will play a critical role in the delivery of our digital transformation plans, which will significantly enhance both our internal working practices and our client service.
We provide solutions that effortlessly get the job done, allowing our customers to focus on thriving for the people who rely on them.
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