We understand the importance of seamless business operations. Our IT Service Desk is delivered by a highly skilled team with an unwavering focus on user experience. We empower our users with self-service and self-healing options, and our intuitive technology ensures seamless, accelerated issue resol
The service desk acts as the primary point of contact for handling all incidents and service requests, providing a clear and defined method for users to submit requests via phone, email, or a portal.
All incidents and service requests are documented in a Service Management System, ensuring consistent tracking and documentation, including priority levels, impact assessment, and resolution details.
The service desk provides timely notifications for critical incidents (P1), including initial summaries and detailed incident reports with root cause analysis. Escalation contacts are informed of progress and resolution, ensuring effective communication.
Many organisations have a lack of internal resources in terms of manpower and technical expertise to manage, run and maintain an IT Service Desk effectively. Outsourcing this to an experienced Managed Service Provider (MSP) such as OneAdvanced will help overcome these challenges and lead to better business outcomes.
Benefits of this feature
We are moving forward to meet growing and more complex demands with a provider that can both scale to meet those needs and provide the level of professionalism needed within this marketplace. The team at OneAdvanced were an important factor for us in partnering with them. We really like that they always make time for us.
In selecting a managed services provider, it is essential to have a cohesive and complementary culture. We were pleased to discover that our organisational cultures were aligned, making the decision to choose OneAdvanced that much easier.
We provide solutions that effortlessly get the job done, allowing our customers to focus on thriving for the people who rely on them.
Speak to our expert consultants for personalised advice and recommendations or to book a demo.
Call us on
0330 191 0114Please enter your details, and our team will contact you shortly.
All fields are required
From simple case logging through to live chat, find the solution you need, faster.
Support centre