IT Service Desk
Lifting the burden of IT support and minimising system downtime
We understand the importance of seamless business operations. Our IT Service Desk is delivered by a highly skilled team with an unwavering focus on user experience. We empower our users with self-service and self-healing options, and our technology ensures seamless, accelerated issue resolution.
50,000 end users supported
Ensure smooth operations with our IT Service Desk
Incident and Service Request Management
The service desk acts as the primary point of contact for handling all incidents and service requests, providing a clear and defined method for users to submit requests via phone, email, or a portal.
Service Management System
All incidents and service requests are documented in a Service Management System, ensuring consistent tracking and documentation, including priority levels, impact assessment, and resolution details.
Escalation and Notifications
The service desk provides timely notifications for critical incidents (P1), including initial summaries and detailed incident reports with root cause analysis. Escalation contacts are informed of progress and resolution, ensuring effective communication.
How IT Service Desk can help you
Expertise
Many organisations have a lack of internal resources in terms of manpower and technical expertise to manage, run and maintain an IT Service Desk effectively. Outsourcing this to an experienced Managed Service Provider (MSP) such as OneAdvanced will help overcome these challenges and lead to better business outcomes.
Benefits of this feature
- Comprehensive can't be delivered by in-house teams
- A dedicated team of experts who keep up-to-date with the latest technology updates
- OneAdvanced's Service Desk runs on an enterprise-class ITSM platform – ServiceNow
We are moving forward to meet growing and more complex demands with a provider that can both scale to meet those needs and provide the level of professionalism needed within this marketplace. The team at OneAdvanced were an important factor for us in partnering with them. We really like that they always make time for us.
Rob Bing, IT Service ManagerSt Andrews HealthcareIn selecting a managed services provider, it is essential to have a cohesive and complementary culture. We were pleased to discover that our organisational cultures were aligned, making the decision to choose OneAdvanced that much easier.
Nirupa Wikramanayake, Group CIOIrwin Mitchell
Trusted partnerships and certifications for your assurance
Sector-Specific IT Services
Why work with OneAdvanced?
We provide solutions that effortlessly get the job done, allowing our customers to focus on thriving for the people who rely on them.
Solutions for your sector
We leverage unparalleled sector experience to provide software and services that help you get the job done.
The power of people
Our dedicated professionals are ready to connect with you and find the solution that makes a difference.
Putting you first
We put our customers first in everything we do, making sure that the work we do is focused on the needs of your team.FAQs
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