Relationship Management that improves customer service without draining the budget

At Advanced, we offer our customers relationship management solutions that improve customer service without draining the budget.

We work with you to forge a stronger connection and a deeper relationship with your customers through Microsoft Dynamics CRM, social housing management, fundraising, membership and patient management solutions.

The more you know about your customers, the better able you are to serve them. We empower organisations to create new or improved customer service processes quickly and easily for millions of prospects, customers, donors and patients. By building an unprecedented degree of intelligent automation into customer service processes, our partnership approach increases efficiency, consistency and compliance with your business objectives.

Man sat at desk with coffee in hand, using laptop to view stats that our Relationship Management software has improved through improving customer services

Explore our Relationship Management solutions

Advanced Icon Solution  Microsoft Dynamics CRM

Microsoft Dynamics 365

Microsoft Dynamics CRM is a data-driven solution which helps transform your business through digitisation to meet your customers’ needs and build relationships.

Advanced Icon Solution Ticketing Venue Management

Ticketing

Our solutions help you unlock the value of your customer data, streamline administrative processes and get closer to your supporters.

Advanced Icon Sector Education Training Providers

Education

Software solutions for all types of educational organisation; including schools and academies, multi-academy trusts, further education, higher education and training providers

Relationship Management resources

5 ways to improve driver performance

This blog helps fleet managers and logistics operations leaders improve driver performance effectively. Here are five practical ways to drive better results from your team.

How AI is reshaping legal work
Blog

How AI is reshaping legal work

With 27% of firms already using AI tools and an additional 43% actively researching it, we investigate how AI has become a formidable force in legal work, transforming it from the inside out.

smiling woman
Blog

You're Doing It Right: The Importance Of Specific Praise

When an employee does something wrong, we’re quick to document it, file it and explain to the transgressor exactly what they’ve done wrong, its impact on their coworkers, the business and themselves. But why do we only use this level of thoroughness and clarity when disciplining and not praising?

Reducing time-to-serve throughout a client matter
Blog

Reducing time-to-serve throughout a client matter

Managing client matters efficiently is key to firm reputation and loyal clients. Yet, client servicing often remains burdened with unnecessary delays. For law firms, reducing time-to-serve is not just about speeding up processes, but also about enhancing the client experience, minimising costs, and maintaining a competitive edge.

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Support Centre

With a 300-strong dedicated support team, you can get in touch with us via phone, email or through our 24x7 online customer portals. We’re here to help.

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Resources

Find out more about our solutions and how we have helped our customers reimagine their business by searching our resources.

Success Stories

Success Stories

See how we enable our customers to positively impact millions of people.