CAREDIRECTOR

Social Care Case Management

CareDirector is a comprehensive case management for social care organisations. It includes customisable modules, which support organisations to manage case recordings, business intelligence and finances in one integrated system.

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HELPING OVER
50,000 CARE PROFESSIONALS

OVER 20 YEARS' EXPERIENCE

CARING FOR MORE THAN
1,000,000 CITIZENS

Understanding key issues

CHALLENGES

Reliance on multiple systems

Care organisations may use multiple systems to record and manage information. This can lead to inefficient processes, duplicate records, data silos and reporting difficulties.

Need to remove paper records

Paper records create an administration nightmare for community-based teams. Travelling to the office to collect and complete paperwork reduces the time spent delivering care and support.

Poor auditability

Maintaining compliance with the Care Quality Commission (CQC) is a constant challenge for social care organisations. The inability to provide fully auditable reports makes it harder for providers to evidence the quality and safety of their service.

To do more with less

Shrinking budgets and resources make it difficult for social care teams to deliver the same quantity and quality of service.

Ageing population with complex conditions

The UK has an ageing population, with more people living longer with complex conditions. By 2050, one in four people will be over the age of 65, which will significantly increase the demand for care.

How CareDirector can help you

FEATURES & BENEFITS

  • Case management

    CareDirector supports social care professionals with their case management to reduce the time spent on administrative tasks. This leads to more efficient working practices, better decision making and more time with service users.

    Customisable workflowsCustomisable workflows

    Every case is different, and CareDirector provides a range of customisable workflows to meet individual needs and preferences.

    Support service user choicesSupport service user choices

    CareDirector empowers people to direct their own level of care. It provides an easy to use interface for service users to choose their own care pathway and communicate their preferences to case workers.

    Efficiency and cost savingsEfficiency and cost savings

    CareDirector removes paper-based processes to increase efficiency, reduce admin tasks and travel time.

    Correspondence recordsCorrespondence records

    CareDirector records all correspondence such as phone calls, letters, faxes, emails and SMS messages in one place. This makes it easier to filter information within the case management process and gather information from other systems.

  • Mobile working

    CareDirector is an integrated mobile solution, which allows social care professionals to access the information they need, anywhere and at any time. It provides tools to manage caseloads and complete tasks as though users were in the office.

    Compatible with any deviceCompatible with any device

    CareDirector is accessible on all types of mobile device including laptops, tablets and smart phones. Information is automatically updated within the system irrespective of the device being used.

    Online and offline workingOnline and offline working

    CareDirector allows community-based teams to save records when they are offline or have no mobile signal. Information is automatically synced back to the server once their connection is re-established.

    Ease of useEase of use

    CareDirector is easy to use, and has a clear and familiar user interface.

  • Portals

    The CareDirector portal allows social care professionals to view, create and update client records anytime. The information contained within the case management record can be displayed on the Resource Directory for all consumers to access.

    Brand customisationBrand customisation

    The CareDirector portals can be customised to match an organisation’s brand and suit client needs.

    Customisable portalsCustomisable portals

    CareDirector allows service providers to create portals of data, which can be accessed by the general public.

    Service user self-serviceService user self-service

    Service users can access CareDirector and complete an eligibility assessment form. This allows them to check whether they are entitled to support from their Local Authority, register their details and complete self-assessment questionnaires.

    Access and review service plansAccess and review service plans

    Service users can complete, review and make changes to their service plans within CareDirector. It also provides a view of all services that they have purchased.

    Diary viewDiary view

    CareDirector provides a diary view of appointments, so service users and their families can check when services will be delivered.

  • Access for clients and their families

    CareDirector supports all established adult care assessment frameworks for self-directed support. Service users and families can register an account and update profile details.

    Access to Frequently Asked Questions (FAQs)Access to Frequently Asked Questions (FAQs)

    CareDirector provides the ability to upload and manage FAQs, which appear within the portal.

    Resource search for family membersResource search for family members

    CareDirector provides a user-friendly resource search option, which puts family members at the centre of care.

  • Dashboards and reporting

    CareDirector offers powerful dashboards, which can present all of your data in one place. The dashboards include graphs and charts, which help to identify trends, create reports and make clinical decisions.

    Simplify business processesSimplify business processes

    CareDirector makes it easier for social care organisations to manage business processes, collect and report their data.

    Bespoke reportsBespoke reports

    CareDirector provides access to a wide range of data that can be used to create bespoke reports, allowing for more detailed and specific analysis.

    Business intelligence and report builderBusiness intelligence and report builder

    CareDirector is ideal for creating complex reports, as it makes it easier to access and reflect on specific data.

Frequently Asked Questions

  • What is CareDirector?

    CareDirector is a Cloud-based case management solution for social care organisations that supports integrated working across health and social care. Customisable modules ensure organisations are able to manage case recording, business intelligence and finances in one integrated system.

  • What is social care case management?

    Social care case management provides local authorities with efficient ways of working. CareDirector helps to simplify caseloads, tasks and care planning, and ensures delivery of the best possible care and outcomes.

  • How can social care case management help my local authority?

    CareDirector can provide your social care practitioners with efficient ways of working. They can manage case recording, business intelligence and finances in one integrated system. CareDirector’s configurable dashboards help users to monitor what’s important to them, identify trends and track against deadlines. The use of graphs and lists makes it easier to spot trends, and with data presented in real-time, users can make more informed decisions based on current data.

  • What are the benefits of case management software?

    CareDirector allows you to simplify workflows for caseloads, maximise limited resources and with access to real-time data users can make better informed decisions. With its integrated mobile solution, staff can work both on and offline, accessing information from anywhere, at any time.

  • Does CareDirector support mobile working?

    With CareDirector's integrated mobile solution, your social care workforce can access client, case and appointment records remotely. Users are able to access information anywhere and at any time. It works both on and offline and synchronises with the main CareDirector case management system when a signal resumes.

  • Is the integrated mobile solution easy to use?

    The interface for the mobile solution is designed for ease of use, meaning carers can spend more time delivering essential care.

  • Can I easily manage and share data?

    CareDirector supports integrated working across your region by combining adult and children’s social care, finance and secondary care modules into one single system. It removes the need to integrate different systems and ensures information follows citizens on their journey through complex health and social care processes.

  • Is CareDirector secure?

    CareDirector's powerful security model ensures data, whether local, regional or national, is shared only with the users who should be able to access it.

  • What is the advantage of a Cloud-based case management solution?

    The past few months have shown that Cloud-based software is an absolute ‘must have’ for social care teams. Cloud-based case management ensures users can access client, case and appointment records with ease and they can continue to work from anywhere and at any time. Using Cloud software simplifies processes and makes it quick and simple for all teams to access the same tools and information.

Additional insights to help you transform

RESOURCES

  • CareDirector Factsheet

    An overview of our case management solution, providing greater insight into the features and benefits.

    Read factsheet
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  • Could your CQC rating be better?

    Claire Sherwood, Clinical Manager at Advanced, explains how health and care organisations can improve their CQC rating.

    Blog Read blog

  • Providing Control Back to Citizens

    Download our whitepaper to find out how online self-service portals are shaping the future of Social Care.

    Download whitepaper
    an image associated withProviding Control Back to Citizens Whitepaper

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News & Opinions

BLOG // 02-12-2024

The CQC single assessment framework explained

by Health and Care, OneAdvanced Public Sector

The CQC single assessment framework explained