Online GP Consultation
Online consultation software for GP practices and patients
Patchs is a next-generation all-in-one online consultation and communication solution built on 3 principles of efficiency, inclusivity, and safety. Navigate through a range of tools supported by Artificial Intelligence (AI) triage, ensuring equal access across communities, and patient safety.
Our online consultation and communication solution reaches over 10 million patients
All of the artificial intelligence (AI) triage and workflow features you need to automate your workload
AI Care Navigator
Simplify triage by addressing patient needs efficiently. Urgency AI flags urgent requests, while Assign AI ensures clinical matters are directed to the correct inbox. Topic AI identifies subjects, asks relevant questions, and sends tailored messages or questionnaires. Face-to-Face AI highlights cases requiring in-person consultations, and Signpost AI directs patients to urgent or emergency care when necessary.
Patchs Telephone Assistant (TA)
Patients can call the practice using Telephone Assistant (TA) and submit their request with zero waiting time. The request is processed in the same way as a standard online consultation through Patchs. This reduces the pressure felt by staff and patients, due to the 8am rush. Dramatically reducing the number of calls through reception, reducing pressure on staff, and enabling urgent calls to get through more quickly.
Demand Management
Patchs streamlines online GP consultations by offering full demand control. It limits the type and number of patient requests through a demand limiter, allows for the setup of self-booking links via the care navigator, and integrates the NHS Pharmacy First service, which directs patients to local pharmacies for minor illnesses and urgent medication needs.
Online GP Consultation features
AI Care Navigator
Signpost AI
Signpost AI directs patients to urgent or emergency care services. Practices can set customised actions based on AI outputs, enhancing triage automation. For example, it can book appointments for routine conditions, signpost patients with urgent mental health symptoms to crisis teams or send appointment links to patients.
Urgency AI
AI Care navigator is an evolution of Patchs AI, which allows the practice greater control over patient request processing. The combining of the capabilities of five Patchs AI modules offer a more integrated, comprehensive and powerful solution. Urgency AI flags urgent or emergency requests. Additional AI assistance comes from, Assign AI which directs clinical requests to the appropriate inbox, Topic AI which determines clinical topics and asks patients further questions, and Face-to-Face AI that highlights requests that may require in-person consultations.
Having voice recognition technology means our vulnerable elderly and digital illiterate patients are catered for better and get appointments much easier.
Our online consultation and communication solution reaches over 10 million patients
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