Resource Scheduling
Dynamic Resource Scheduling software
Resource Scheduling optimises your field workforce by managing appointed, planned and responsive work. It improves service, minimises travel time and costs, and boosts daily task completion.
Key features:
Dynamic Scheduling
Intelligent Appointments
Task Automation
Resource & Route Optimisation
Real-Time Management
Performance Tracking
Text Messaging
Our Customer Support department used to use completely different diaries. Now we can see all the diary slots dynamically, we can see the full customer journey, and we’ve always got the full picture.
Lesley Doran, Head of Office Functions, Riverside
Resource Scheduling analyses the schedule to present you with the most cost-effective appointments to offer your customer at their first point of contact.
Define your human resources by different dimensions — such as skills, accreditations and languages spoken — or classify non-human resources with the same flexibility — such as size, rating or location
Resource Scheduling constantly takes multiple tasks, locations and operatives into consideration to determine the best way to distribute work across your team.
Develop accurate journey planning with real-life, street-level mapping.
Tracking the progress of tasks in real-time against your work schedule is enhanced when integrated with OneAdvanced’s mobile working application, Job Management.
No longer is there the need to keep buffer slots — with Resource Scheduling, emergencies are dynamically allocated across the whole field workforce.
When Resource Scheduling detects a problem, such as a job overrunning or a no-access visit, the plan is dynamically rescheduled and work is reallocated to ensure that every job is completed in the most efficient way.
Complete repetive, mundane or even bulk tasks with simple to configure Workflow Processes that take the effort out of your hands.
Send text messages to your customers and resources from directly within Resource Scheduling. Combine this with the Services Workflow for a range of automated notifications.
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The evolution of the field service function and preparing your team for the future
Implementing our Resource Scheduling software allows you to seamlessly blend appointed, planned, and responsive, last-minute work across your field-based workforce. Resource Scheduling allows a real-time view of your field operatives and their job status, helping you to stay on track. A truly dynamic scheduler like ours offers the most cost-effective and suitable time for a job which is complemented by route optimisation to help reduce no-access rates and missed appointments.
Resource Scheduleing software allows you to define your human resources by different dimensions - such as skills, accreditations and languages spoken – and classify non-human resources, such as vehicles, materials, and special equipment. It automatically aligns the most appropriate resource to the right task using your organisation’s defined rules, helping to improve first-time-fix rates, customer service and productivity. Resource Scheduler helps you to understand every dimension of your operation through real-time reporting. This includes how you are measuring up to key performance indicators, how changes in appointment setting, customer demand and geographic elements are affecting performance and delivering actionable insight.
Yes, Resource Scheduling is designed to address new needs and challenges as your business grows. Adding more functionality whilst keeping the same foundation.
Resource Scheduling software is for organisations who have a mobile workforce and operate in housing, local and central government, social care, retail, utilities and many more.
Resource Scheduling software holds information about your human resource, such as skills, accreditations, languages spoken etc. It also stores information about non-human resources such as vehicles, equipment and geography. This allows Resource Scheduling to allocate the most appropriate resource to the right task, enabling an average increase in worker productivity of 25 per cent.
Resource Scheduling enables you to track performance against job type and worker. By drilling down into every job or task, managers can spot trends in changing demands to better match workforce to workload.
Define your work and your resources to ensure that every permutation of work allocation is considered when scheduling tasks.
Optimise appointments at the first point of contact – for your organisation and your customers.
Gain real-time visibility of progress against the scheduled work and ensure that emerging day challenges are all taken in your stride.
Respond by dynamically scheduling work based on operative availability, location, skills, and other factors.
Understand every dimension of your operation through real-time reporting. How you are measuring up to key performance indicators and how changes in appointment setting, customer demand and geographic elements are affecting performance. Resource Scheduling delivers actionable insight.
Speak to our team for personalised advice and recommendations.
Our comprehensive support portal is on hand to help you with your queries.
