Focused on simplifying your digital support experience with easy case logging, clear case updates, AI-powered search, and AVA our friendly chat bot.
In 2023, you can expect further enhancements which will connect you to a community of other users and your OneAdvanced team, through discussion forums, user groups and further integrations.
FEATURES
The one stop shop for all your support needs
From simple case logging through to live chat, find the solution you need, faster.
Articles available 24/7
Thousands of help articles available
In the community you have instant access to release notes, how-to's, software downloads and more. There are thousands of articles available to help you get the best out of your OneAdvanced solution, and our AI-powered search will help you pinpoint the most suitable ones. Enhanced feedbacking means you can also let us know when an article isn't quite right, or help us recommend it to other users.
- Benefits
- Find answers for common questions
- Learn how to get more from your system
- Easily find the latest release notes for your product
AVA
Introducing AVA - our friendly chat bot
Should our support materials not answer your question, why not try our friendly chat bot, Ava? Ava will help you navigate the community and uncover other ideas and solutions for your issue. If she can't help, during our working hours she can connect you to one of our live agents who can guide you on what to do next.
- Benefits
- Guidance through available resources
- Personalised to your specific products
- Connects you to the right individual to help with your query
Raising a case
Time to raise a case?
Case logging is quick and easy in the community, and your case management screen provides a clear view of all your cases and their status. A clear display of your case history, recently closed cases, and cases awaiting your review ensures that you can swiftly take action in the right places.
- Benefits
- Suggested articles appear as you type your case description
- Easily track case statuses
- All your updates and solutions in one place
In control
You're in control
Are you the lead administrator for your organisation or department? Contact the support team to ask about enhanced permissions, allowing you to view all cases for your account, manage users and perform password resets. In the OneAdvanced World Community, you're in control!
- Benefits
- Monitor cases across your organisation
- Keep your staff accesses up to date
- Puts the power at your fingertips
Featured resources for you
VIDEO
Guided tour of the community
See a walkthrough of key features in action.
Watch video (07:01)HANDBOOK
Key information on your support experience
Find out more about our support policies and operating hours.
REGISTER
Join the community
Get access to our one-stop shop for all your support needs.
Frequently asked questions
- How do I join the community?
Simply register here to join thousands of others and access our knowledge base and help facilities.
- When can I chat to an advisor?
Our chatbot AVA is available 24/7 to help you navigate the community, answer queries or help you raise a case. If you need to speak to an advisor, there should be someone available during operating hours (please check the support handbook for details of your support teams opening times).
- Where do I find instructions on how to use the community?
A basic walkthrough is available here, and there is a full written guide available in the user help section of the community itself. You can also ask AVA for help finding knowledge articles or navigating other resources.
- Is it better to raise a case via the community?
Raising a case via the community means that we collect key information in the first interaction. Our AI-boosted support resources may even help you find a resolution without the need for a case.
All of your cases, however you raised them, are trackable via the community in just a few clicks. Keep on top of your activities and take swift action to reach solutions faster!
- I have a very urgent issue, what should I do?
If the nature of your case is having significant and immediate impact on your organisation’s ability to function, or carries significant financial risk, please call us as soon as possible on the appropriate number below.
- How do I connect to a remote support session?
If you need to connect to a remote support session, you can do so by entering your join code into our Collaboration Portal.
Support Telephone Numbers
Financials 0330 343 0062
HR 0330 343 0060
Payroll 0330 726 0090
Time & Attendance 0330 726 0090
Purchasing 0333 600 6300
Performance & Talent https://customers.oneadvanced.com
Business Tax Portal 0330 343 0057
Care in the Community 0330 343 0067
Cash Flow Forecasting 0330 430 058
Chorus 0330 343 5000
CRM 0845 241 9252
Exchequer 0330 343 5000
Field Service 0330 343 0059
Further Education 0330 122 4830
Healthcare 0330 343 0067
Legal 0330 060 2102
Not for Profit 0330 122 4403
OpenSuite 0330 343 0060
Public 0330 343 0062
School and Higher Education 0330 060 2199
Ticketing 0330 343 0061
Governance & Risk 0330 343 0059
Smart Apprentices 0845 460 4440
Join the OneAdvanced World Community today!
Unlock a wealth of information and find the solution you need, faster.
Call us at
0330 343 8000