ADVANCED CARE CLOUD
Complete Care Business Management Software
For extra care, supported, assisted or retirement living providers
Discover how the capabilities within Advanced Care Cloud provides the perfect combination for delivering quality care whilst running an efficient business.
Key capabilities
Rostering and Rota Planning
Time and attendance
Mobile Point of Care App including Assessments
Applicant & People Management
Configurable Assessments, Care Plans and Forms
Occupancy Management
Client on-boarding
Invoices, Pay, Mileage, Travel Time & Expenses
Quality & Compliance
Dashboards & Business Insight
Click to see the many areas within
Advanced Care Cloud that provide
the power to effectively manage
care and support organisations.
CAPABILITIES
More than just care business management software
Find out more about the powerful features that sit within Advanced Care Cloud
How Care Cloud can help you
FEATURES & BENEFITS
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Rostering and Rota Planning
Maximise what you can achieve with intelligent, blended rostering and shift planning.
The management of rostering and rota planning is made simple with Advanced Care Cloud - a system that does the hard work for you.
Proactively and intelligently making sure everything runs smoothly for your organisation.Supported living planning
It's all in the detail. Rostering with the considerations needed for supported living.
Blended specialist rostering
Reduce time and chaos by rostering one to one, shared care and activities in areas such as; restaurant facilities, communal lounges, reception areas, laundry facilities, salons, client apartments, rooms and more.
Improve organisation and save time by immediately allowing employees to manage full details of one to one, shared care, activities and shifts - all in a single dynamic screen.
Ensure your coverage requirements are met by rostering employee shifts, activities, breaks and holidays - understanding who is on or off site and when.
Employees have 24/7 access to their rota, both shifts and activities, and receive real-time updates via the mobile app.
Agency cover planning
Proactive intelligence so you know exactly where and when you have potential staffing shortfalls - putting you in control.
Cost control and visibility
Proactively manage the costs analysis of agency usage, understanding where and when agency usage is high.
Proactively target recruitment to reduce excessive usage of agency staff.
Full visibility of resource shortfalls prior to potential sign off of agency usage.
No need for excessive administrative work-arounds or creating fictitious worker records.
Super-charged rostering and rota planning features
Taking rostering and rota planning to the next level. For both employees and the people you care for, Advanced Care Cloud focuses on those extra considerations, so you don't have to spend more time with additional administration.
Employees
Flexibly manage employee absence without disrupting employee pre-planned events.
Intelligent rostering and rota planning helps calculate pay based upon up-to-date regulatory requirements.
Store employee availability to work and record future changes without affecting the now.
Notifications to ensure no delays in actively getting new employees out to work.
Detailed rotas to support those involved in shadowing.
People you care for
Flexibly manage charge arrangements for all client absence types.
Maximise revenue opportunities by managing respite and add-hoc care stays.
View electronic care plans via the mobile app, ensuring person centred care.
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Applicant & People Management
Combining proactive, smooth recruitment with tools that look after the core of your business - your people.
Your people are your most valuable asset, making their life easier and feeling valued is so important. Additionally, we know that recruitment challenges within the care sector makes this even more crucial. Advanced Care Cloud makes the process of recruitment easy and effective whilst providing those extra tools that allows employees to feel valued, in control, with a healthy work/life balance.
Targeted recruitment
Giving you the insight to know what people you need, where there are shortfalls and where to target your recruitment. Followed by easily managing recruitment compliance to be able to welcome members in to your valuable team.
Capacity planning
Recruit the right people for the right areas of the business, avoiding costly unnecessary recruitment.
Recruit proactively with a forward-view so you can rely less on agency usage and save money.
Recruitment compliance
Clear status picture of applications, reducing your time to hire.
Plan cost effective induction, shadowing and training, getting more applicants ready to work quickly.
Instant views of where applicants are in the recruitment process, ensuring clear insight for a speedier onboarding process.
Applicant case loads assigned to individual employees, taking ownership and driving readiness to work.
People management
A blend of functionality that focuses on the vital nature of employee welfare whilst providing the detail to show how you can make the most of your people's availability, both now and in the future.
Productive organisation
Functions to ensure smooth applicant onboarding once fully accepted. Maximising productivity and employee experience.
Flexibility for employees to be assigned multiple roles and multiple contracts.
Adapt appropriately and ensure business continuity with future availability schedules.
Employee welfare
Employees have access to their own, personalised Self Service Home Screen via a mobile device.
Improving payroll accuracy and maintaining staff satisfaction by capturing employee fixed working patterns.
Oversight of contracted hours fulfilment.
Training and reviews
Investing the right training in your people is not only important for employee welfare but is essential to meet regulations and provide great quality care. Let Advanced Care Cloud make the process of planning, training and maintaining compliance simple.
Features and benefits
Ensure mandatory recurring training and employee reviews are always up to date, ensuring regulatory compliance and maximising employee experience.
Home Screens allow both management and employees to see training that is due to expire and react accordingly, ensuring service continuity.
Maintain compliance and quality with the ability to plan recurring refresher training.
Save time and ensure compliance by automatically updating training statuses against an employee record when training activities are planned.
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People You Support
All the person-centred care you would expect, but with more.
The mission your organisation exists for - the people. With true insight to see exactly what your organisation can offer and when, Advanced Care Cloud assists with welcoming clients and building strong relationships to maximise their experience, whilst staying in control of all elements of their care.
Smooth transitions
When a potential new client contacts your organisation it can often be an anxious time for them. With Advanced Care Cloud in your corner, you can ensure that their transition in to your care is as smooth as possible.
Propsects, referrals and admissions
Maximising prospective client experiences, whether through local authority referral or via private enquiry with detailed records from the very beginning.
With future oversight you can staff proactively, based upon client needs. Maximising client experience and employee productivity.
Analysing trends identifiy opportunities for growth, whether organic or via acquisition.
For residential settings, assignment of different rooms for the same client, to support separate admissions or periodic stays.
Assessments and care plans
Assessments are step one of the care delivery process, so essential to be able to accurately plan the real needs of the client. Let Advanced Care Cloud guide you through this process creating truly person-centric care plans.
Features and benefits
Dedicated forms engine to allow the creation of any assessment forms, mirroring any paper-based documents - a tailored approach.
Complete assessments on-the-go through a mobile device.
Configurable notifications for when assessments or reassessments are due to be completed or are outstanding.
As care tasks and activities are recorded they are linked directly to the originating needs identified in the care plan, supporting best practice and evidencing that care provided is person centred.
Daily care
Accessing and capturing detail at the point of care but with added features to make the processes efficient and easier with notifications of handover and absence information.
Features and benefits
Configurable charging rules support billing for client absences.
Visibilty of handover informations ensures follow up activities for the next shift.
Easy capture of care provided, as and when it happens via the mobile app.
Configurable notifications to alert care and management teams to key events.
Client-centric detail
Those extra things that help foster a person-centric approach by collating those details that are important to a person and it being accessible to your employees, maximising the experience for all.
Person centred care
Easily capture good times and those things important to a person, storing media footage for easy visuals - truly person centred care.
Bringing together all of those extra details about a person for employees to easily view - telling you their story, their likes, dislikes and any key information to quickly understand more about them.
Immediate visuals for individual client information allowing for personalised responsive care.
Personalised timeline for each individual client, so you can see exactly what has happened, when and in what order - total clarity in care.
Client on-boarding
Full visibility of exactly what capacity your organisation has at every step, so no delays for on-boarding.
Features and benefits
Dashboard clarity of client occupancy, allowing for room allocation ahead of move-in, ensuring readiness for care and correct employee coverage.
Full visibility of occupancy levels for smooth planning of respite care and short stays.
Full understanding of the status of rooms that require attention prior to client move-in, ensuring room readiness prior to the client's arrival.
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Operations Management
Full of functionality and information rich so that the management of your day to day operations is easy.
From business insights delivered in interactive graphical displays, tailored to your organisation and roles, to the recording of accidents, incidents and safeguarding. Let Advanced Care Cloud make the oversight of your care operations simple.
Consolidated Home Screens
Real-time, personalised graphical Home Screens for quick oversight of the areas specific to a users role, to be able to make informed decisions. Coupled with the ability to be able to deep-dive in to those views directly to the relevant records.
Role-driven
Oversight for Team Leaders to view a ready-made, interactive summary; including current clients, handover records, employee activity and any accidents or incidents. Enabling focused efforts.
Managers have oversight of operational key performance indicators, for single or multiple regions, together with visibility of health and safety, safeguardings and complaints. Driving improvement and maximising opportunity.
A personalised, self-service Home Screen for care and support employees to view their own information such as annual leave, training, reviews due and available uncovered shifts or bookings.
Dedicated dashboards for easy control of care co-ordination; such as covering bookings or shifts, visibility of new employees and clients, seasonal trends and confirming shifts/bookings for payroll.
Safeguarding, accidents and incidents
Inform your risk management strategies and keep your employees and the people you support safe with easy recording of accidents, incidents and safeguarding, with body map images, and follow-up actions.
Reportable events
Immediate notifications of reportable events and when intervention is required to prevent further escalation.
Oversight of recorded reportable events to facilitate risk planning and service improvement.
Customised workflows inform those who need to be notified and/or take action.
Trend analysis providing oversight at group, regional or site level to help inform service improvement plans.
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Mobile Working
Advanced Care Cloud has total mobility, available when and where the work happens.
Whether using the dedicated mobile app or full solution, Advanced Care Cloud's key features make mobile working just that little bit easier for the care sector.
Advanced Care Cloud
Having instant access to information and the ability to carry out your role is essential. As Advanced Care Cloud is cloud based the entire solution is available at any time, anywhere.
Features and benefits
Cloud-based software that is optimised for mobile devices, providing full functionality.
System administrators can have full auditability of system-user log-in and actions, with ability to instantly control/remove access.
Security designed specifically to user types making sure the right information is shown to the right individuals and confidentiality is secure.
Dedicated mobile app
A dedicated app with the features to simplify and support your employees - information at their finger-tips.
Features and benefits
A modern, visual, easy to use app with user friendly icons to drive the recording of care delivered.
Client information and care plans at your fingertips providing collated information on care tasks as completed.
Employees can immediately see rota changes in real-time, providing support for work/life balance.
Daily care tasks can be recorded directly using the app at the point of providing care.
Time and attendance
Whilst vital services are being delivered, your organisation can feel secure in the knowledge that time, attendance and information required for accurate billing and pay is captured by Advanced Care Cloud.
Supported living
Record entry or exit from a physical building.
Allows for matching to an employees own shift to drive pay and attendance processing.
Allows easy navigation to client records to complete care activities, such as daily records and assessments.
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Finance
Managing the complexities of finance for the care sector.
Whether invoicing or payroll, there are intricacies that finance teams in the care sector manage constantly, often resorting to manual processing. Advanced Care Cloud will manage these, freeing up your time to focus on a wealth of information provided by dashboards so you can focus on proactive moves and revenue opportunities.
Invoicing
Let Advanced Care Cloud provide clear, precise invoicing for all scenarios of funding, easily managing those intricacies to ensure accuracy.
Features and benefits
Flexible invoicing to facilitate the intricacies of split funding and shared care.
Recording of payments and visibility of aged debt, complemented by customisable workflows to notify credit controllers.
Future trends based upon commitment records - allowing for financial forecasting.
Retrospective changes to invoice amounts, including uplifts, can be easily managed and applied in bulk. Saving time with no manual adjustments.
Payroll
No more wasted payroll administration, allow Advanced Care Cloud to manage the complexities of payroll, so your gross pay calculations are right first time, every time.
Features and benefits
Support for multiple employee contracts, whether salaried, contracted or hourly.
Flexible, automated calculations determined by specific pay attributes drives your payroll calculation. No complicated manual calculations required.
Full breakdown of gross pay, emailable to employees, verifying accuracy ahead of pay day.
Retrospective changes to pay can be easily managed and applied in bulk. Saving time with no manual adjustments.
Opportunities
Dashboards and Home Screens provide clear financial analysis highlighting opportunity and facilitating proactive moves.
Features and benefits
Home Screens provide clarity of occupancy forecasting enabling planning for future clients and maximising revenue.
Protect revenue streams with visibility of draft billing information, highlighting the need for approval prior to care commencing.
Providing a clear picture of where staffing levels are strong and new hours of care can be facilitated.
Allocation of beds to a specific block-funding supporting financial analysis.
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Business Intelligence
Clear insight to ensure your organisation is data rich to support your objectives.
Many businesses can find themselves 'data rich' and yet 'information poor'. With the tools to provide the right information with clarity, Advanced Care Cloud supports your business mission.
Home Screens and dashboards
Real-time, personalised graphical views to oversee specific areas of your business, allowing everyone the oversight quickly, no need to run reports. The ability to drill down in to these graphical displays also saves time to be able to directly interact with your business information.
Role-based insight
Home Screens providing oversight for the senior management team, allowing forecasting and proactive moves for business success and growth.
Heads of Quality and Compliance have a clear picture of reportable events, organisational risks and compliance data - driving improvement and securing regulatory compliance.
Home Screens for simplified system administration, monitoring of system-wide user behaviour, patterns and incomplete processes to efficiently support the whole workforce.
Selection of tailored dashboards made available to many different role types, affording the ability to design custom Home Screens for personalised information at your fingertips.
Advanced search and reporting
User defined and configurable search and export capabilities to see the information you really need.
Features and benefits
Ability to create your own advanced search rather than rely upon seeing the information you want within a larger view.
The advanced search facilitates a detailed query that can then feed both tailored dashboards and Home Screens directly - whatever you or your teams need..
Workflows and notifications
Support your business processes within Advanced Care Cloud, guiding and notifying users to encourage best-practice.
Features and benefits
Automate business processes with customisable Workflows, allowing their design to mirror your organisation's processes - flexibility and continuity.
Guide the system user with notifications to prompt action or provide knowledge across all areas.
Notifications can be designed to feed through to appropriate teams of employees, directing the right information to the right people.
Driving quality and compliance
Providing compliance data for regulatory bodies should be straight-forward, with Advanced Care Cloud it is.
Features & Benefits
Detailed, interactive dashboards and Home Screens are available for all levels of your organisation, ensuring all data is kept up to date for both clients and employees.
Advanced searches, dashboards and Home Screens provide fast, accurate results, facilitating smooth regulatory body inspections.
Through advanced searches and dashboards, the ability to audit compliance data is at your fingertips.
Compliant with social care data standards such as PRSB About Me.
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Technology
Everything you want, on a platform you didn't know you needed.
Advanced Care Cloud is a true, single, integrated solution for care and support organisations that provides so much more than rostering and care planning. Experience the functionality that gives you the power to manage your entire business - whenever and wherever you need to.
Business strategy
Modern technology providing efficiency , security and functional benefits.
Features and benefits
Modernised digital services that are connected, secure, open and reliable.
Evergreen technology - a protected solution from end of life due to continual review of the technical components and any upgrades automatically made.
The value of your investment is quickly realised due to reduced implementation time and hardware costs.
Software as a Service
Advanced Care Cloud is delivered as a Software as a Service (SaaS) solution, providing huge benefits, both time and financial.
Features and benefits
Delivered as a service using public cloud infrastructure and software.
SaaS does not require any customer installation and maintenance of software.
All Advanced Care Cloud customers are always on very latest version, no delays in making sure you're using the latest features.
SaaS means there is a frequent release of software, meaning fast responses to software updates and enhancements.
Performance and reliability
As a cloud-based system, Advanced Care Cloud is constantly monitored to ensure optimum levels at all times with 24/7 accessibility.
Features and benefits
Utilising the most renowned cloud provider, Amazon Web Services (AWS), Advanced Care Cloud ensures reliability and the highest levels of security.
Gone are the days of on-premise upgrades with down-time and associated costs, experience frequent seamless upgrades performed automatically.
Our technology constantly monitors performance and will automatically flex-up at peak usage, ensuring maximum performance.
A cloud based system makes sure that you always have the functionality you need, anytime and anywhere.
Security
A modern SaaS solution underpinned with the highest levels of security for both the infrastructure and the application, stability and security by design.
Infrastructure
Delivered using Amazon Web Services (AWS) and continuously working closely with AWS Solutions Architects to ensure Advanced Care Cloud is scalable and responsive but above all secure.
AWS provides world-class global infrastructure, with tools to protect against malicious traffic and regular inspection for security risks or vulnerabilities.
All audited and tested regularly by a National Cyber Security Centre approved, CHECK-accredited penetration testing company.
All databases and files are backed-up daily with roll-back ability as well as diaster recovery protection.
ISO 27001 Certified.
Multi-factor authentication.
Advanced Care Cloud guards against unauthorised access using its own robust security with granular control of options and data available to software users.
Tools that enable administrators to easily control and audit all system access.
Interoperability
Advanced Care Cloud architecture is designed using Open Integration standards and utilises RESTful APIs to connect to other business systems, such are address gazetteer providers. Making connection to 3rd party systems simple.
Strategic integrations
Integrate with market leading ICS and Local Authority Shared Care Records, public sector healthcare systems using REST and FHIR messaging standards.
Integrate with market leading financial, HR and people management systems e.g. Advanced Financials, Clear Review.
Integrate with market leading call monitoring systems.
RESOURCES
Advanced Care Cloud resources to help you transform
BROCHURE
Advanced Care Cloud
Get a first-hand look at how Advanced Care Cloud can benefit you and your organisation by downloading our brochure now.
FACTSHEET
Advanced Care Cloud Security
This factsheet highlights all security features and functions of Advanced Care Cloud.
REPORT
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0330 343 8000