When you invest in a new solution, you’re not just buying into a new technology, you’re also entering into a partnership with the supplier. That relationship can be the make or break point which determines the success of not only the implementation of a solution, but your continued use of the system and your ability to make the transformative changes you want to see.
When organisations look for a new workforce management solution, the focus is all too often on key functionality. Whilst it is obviously important to make sure that a system is robust enough to suit your technical needs, these considerations don’t sit independently of the performance of the technology company.
At Advanced, we’re proud of our reputation not only as an innovator of market leading workforce management technology but our commitment to looking after our customers. We’ve put together this brief checklist to help show you why when you choose Advanced you’re not just choosing a software provider, but a technology partner that can help you focus on your people experience, even when times are tough.
- Easy to deploy, easy to scale
We know how important it is to help make sure you can hit the ground running with your new solution. We work around your requirements, and we simplify your move to a new solution that works at your own speed. We remove the need for complex pricing models and convoluted implementation strategies and by empowering your end users banish nightmares of endless training. Get started quickly so that you can get on with implementing the change and transformation you want to see.
- One unified user experience
All of our people management solutions, whether HR, payroll, performance management or time and attendance, are truly intuitive and built from the ground up with ease of use in mind. They’re simple to learn and operate in tandem, without the need for lengthy training periods, whether an employee is on day 1 or 1000.
- Customer Obsessed
We pride ourselves in working in partnership with our customers. Our dedicated Customer Success teams are focussed on making sure you realise the true potential of your investment. What this means for you as a part of the Advanced family is the opportunity to take advantage of the latest cutting-edge advancements of our solutions. Nothing is more frustrating than being left to struggle on a system, which is why with Advanced, you’ll only benefit from the best. Customer feedback drives the future of our products, and regular surveys, user groups and engagement with customer success helps us continue to serve your needs.
- Community
You’re not alone as a customer of Advanced. We’re developing a dedicated customer community that will empower you with advice and best practice from your industry peers, and User groups can provide our customers with a space to learn and share ideas.
- UK-based support
We believe that the measure of good support comes long after the implementation process. From our online support desk, support line, email, customer community to videos and guides you can easily find the information and support you need, whenever you need it. Our UK-based support means that even if things do go wrong, we’re on hand to help you get back on track.
- Our Philosophy
At Advanced, we believe in the power of technology to create positive change. Core to our mission is the belief that the systems and technology which organisations rely on day to day can be leveraged to achieve so much more than just operational efficiency. We believe that technology holds the key for businesses to begin creating a culture which puts the engagement and wellbeing of their people at the forefront.
- Continuous Evolution
We’re passionate about constant product improvement. The world of people management isn’t static, and so our solutions aren’t either. With our SAAS solutions, we deliver regular product updates automatically that keep you compliant and efficient, without there being an impact to you. We pride ourselves on being agile and acting at pace; consistently improving the quality of the product and the experience of all of our users, big or small.
We hope you found this checklist helpful and that it has perhaps given you some insight into why Advanced should be your technology partner of choice. We believe that when you invest in a people management solution, you’re also investing time into the provider too, which is why we’re committed to supporting you and your people.
Say Yes to a people-first culture with Advanced. If you’d like to discover more about us or our range of workforce management solutions, please get in touch with one of our friendly experts today and we’d be happy to help.