Support Centre

Here's how we can support you:

Support Portal

If you are a customer and need some help, you can request assistance via our Customer Support Portal.

Remote Support

If you need to connect to a remote support session, you can do so by entering your join code into our Collaboration Portal.

Collaboration Portal

Other Support

For any other type of support, please call us or fill out a form.

+613 9007 2426

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Our commitment

We deliver support within the Information Technology Infrastructure Library (ITIL) framework. We are here to help, and our dedicated team strive to provide a range of support services that cover all your requirements - whenever you need us.

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Customer support handbook

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Customer Response, Complaints and Abuse

Customer Response Time

Advanced is committed to responding to customers within 24 hours. If, at any point, you are unsatisfied with the level of service provided, please log a ticket through our support portal. Complaints will be received and acknowledged within a maximum of 5 working days.

Abuse Email

Please use the email address Domains@OneAdvanced.com to contact us for any domain name related queries you may have, including complaints and instances of domain name abuse. You should expect to receive a response with a few hours and no more than 5 days.