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WHITEPAPER

Retaining customer orientated service

Lessons learned during the P word

The P word brought with it many challenges, but for the consumer it undoubtedly propelled a revolution in customer service. The field service sector is already responding to the ‘age of instant gratification’ and adopting new and proactive ways to deliver improved customer experiences and those who implement the latest digital solutions are leading the way.

The whitepaper discusses what makes great customer service and why customer satisfaction is the ultimate marketing weapon.

Additional insights to help you transform

RESOURCES

  • Digitising to enable the Urban Revival

    In many cases, the public sector bodies are successfully partnering with private sector investors and organisations to deliver their vision for service transformation.

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  • Delivering Superior Services to Tenants in the Digital Age

    The UK is experiencing an exciting revival of its urban centres. As in the The Urban Revival white paper, many have undergone widescale developments in housing, retail and business.

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  • Riverside discuss their drive forward and aspirations to modernise in partnership with Advanced

    Case Study Read case study